Mystery Shopping & Field Research
Objective data on customer experience, service networks and competitor performance — trained shoppers across Finland.
Objective data on customer experience, service networks and competitor performance — trained shoppers across Finland.
From ~€350 / promoter / day
Indicative. Quote on request.
Mystery shopping tells you what your customer actually experiences in your store, restaurant, dealership or bank. We use the same 500+ person pool as our promotions — trained on the research questions and producing structured data fit for decision-making. The same service covers competitor analysis and distribution channel audits.
Included in the service
- 1Mystery shopping in restaurants, stores, dealerships, banks
- 2Service network audits — is the brand image consistent?
- 3On-the-ground competitor analysis — pricing, range, service level
- 4Customer service quality measurement — trained shoppers, standardised criteria
- 5Structured reporting — scoring, photos, direct feedback
- 6Trend reporting across multi-month tracking
Built for these clients
Chains, franchise operators, retail brands and service businesses that want an objective view of field performance.
What makes us different
Same 500+ person pool — broad geographical coverage
Trained shoppers who produce reliable data
20 years of field experience — we know retail and service networks
Reporting that drives decisions, not just describes the situation
Usein kysytyt kysymykset
Frequently asked questions
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